Get Technical Help

Computer Support

The Office of Information Technology is available to help! Call 706-542-HELP (4357) for immediate assistance or request tech support online.

The OIT Help Desk (232 Aderhold Hall; 706-542-8007) is also available. Hours are:

  • 8 a.m.-7 p.m. Monday-Thursday
  • 8 a.m.-5 p.m. Friday

(Note that hours may vary during summer semesters, holidays, breaks and between semesters. Any changes to these hours will be noted outside the OIT suite.)

Request a Website Change/Update

Please use our form to submit a website request. Note that we can only update pages that are under https://coe.uga.edu. Also note that our web team is not authorized to make personnel additions/removals, changes to titles, or changes to offices/departments/unit affiliations unless they are sent directly from Human Resources.

Website Service-Level Agreement

The web team handles most routine content updates within 24 hours. However, due to illness or external factors, these turnaround times may be extended without notice. As the complexity of a request increases, so does the required time to turnaround your request.

Examples of requests that will be handled within 3 business days:

  • Existing text changes or corrections
  • Switching out existing photos (without editing the photos)
  • Adding or replacing downloadable documents

Examples of requests that might take up to two weeks:

  • Updating forms
  • Creating tables of data (e.g. event schedules)
  • Rewriting larger sections of content

Complex updates or projects may require further discussion and the timeframe is dependent on the current workload of the web team. Examples of complex requests:

  • Creating new webpages
  • Creating a new form(s)
  • Bulk changes to an existing website
  • Changes delivered on paper

Use of the web request form is required to request updates to the College of Education website. If you submit a web request via email, the web team may ask that you resubmit your request using the online form. This process allows our team to track the status of your project and meet your needs in a timely manner.

We do not post Word/editable files to our website, and our online form reflects this in its ability to accept files for upload. If we receive your changes as sketches and/or requests written or typed out on paper, this will considerably delay the turnaround for your changes. Training is available if you need assistance with using the web request form.

Please note: Your request may be handled without any communication except a confirmation of resolution. This is an efficiency measure as the web team receives dozens of web requests each day. Please review any changes and email the web team if you find any errors or oversights.

If you have additional questions about web support, please contact the web team for guidance.

Access a Shared Drive

Known as the "M" or "S" drives, these are accessible from both on and off campus. If you are connecting from off-campus, you must first connect via a VPN connection.

Server Addresses

"M" Drive - mdrive.coe.uga.edu

  • PC path: \\mdrive.coe.uga.edu\departments
  • Mac path: smb://mdrive.coe.uga.edu/departments

"S" Drive - sdrive.coe.uga.edu

  • PC path: \\sdrive.coe.uga.edu\shared
  • MAC path: smb://sdrive.coe.uga.edu/shared

Off-campus Access

Users wishing to connect to either of the shared drives from off campus will need to utilize the UGA VPN service.

MacOS

In the Finder menu bar select Go → Connect to Server.

Enter the appropriate server address in the Server Address field.

When prompted, enter your MyID credentials - you should specify your username as "myid\username".

Windows

Open Windows Explorer (not Internet Explorer) by accessing the Start menu and selecting Computer.

Enter the appropriate server address in the address bar at the top of the window. When prompted enter your MyID credentials - you should specify your username as "myid\username".

Qualtrics Support

Preferred method: Email oasis@uga.edu

Visit the Qualtrics support site.

To access Qualtrics, visit the Qualtrics website. If you do not have a Qualtrics account, you must first register for one.

eLC Support

The Office of Information Technology offers several introductory workshops at the start of fall and spring semesters. In these workshops, you will learn how to customize your system preferences, view a course from the student perspective, create a content structure and add content to your course.

Drop-in workshops also take place 1:30-3:30 pm every Wednesday in Room 232 throughout the semester to assist faculty with individual issues related to eLC design functionality and teaching. Staff will be on hand to answer questions and resolve issues. Registration is not required.

Additional assistance available by calling the Help Desk at 706-542-HELP (4357) or emailing eLC support:

  • Get a specific question answered
  • Create a customized eLC training group

Additional Resources

Computer Bulk Order Recommendations

Last updated January 2018

Apple

27" iMac - $2,206

  • 3.4 GHz Quad-core Intel i5
  • 8 GB RAM
  • 512 GB Solid State Hard Drive
  • Magic Mouse 2
  • Wireless Keyboard w/ Numeric Keypad
  • USB-C Digital AV Multiport Adapter
  • USB-C Thunderbolt 2 Adapter
  • 3 Years of Apple Care

15" MacBook Pro w/ Touch Bar - $2,714

  • 2.2 GHz Quad-core Intel i7
  • 16 GB RAM
  • 256 GB Solid State Hard Drive
  • USB-C Thunderbolt 2 Adapter
  • USB-C Digital AV Multiport Adapter
  • USB-C VGA Multiport Adapter
  • USB-C to USB Adapter
  • 3 Years of Apple Care

13" MacBook Pro w/ Touch Bar - $2,034

  • 2.3 GHz Dual-core Intel i5
  • 16 GB RAM
  • 256 GB Solid State Hard Drive
  • USB-C Digital AV Multiport Adapter
  • USB-C VGA Adapter
  • USB-C to USB Adapter
  • 3 Years of Apple Care

Dell

Optiplex 7060 w/ 24" Monitor - $1,428

  • Small Form Factor Desktop
  • 3 GHz Hexa-core Intel i5
  • 16 GB RAM
  • 512 GB Solid State Drive
  • CD/DVD Optical Drive
  • 24" Dell Ultrasharp Display
  • 3 Years Pro Support

14" Latitude 5490 - $1,675

  • 1.7 GHz Quad-core Intel i5
  • 16 GB RAM
  • 512 GB Solid State Drive
  • 14" FHD LCD
  • Dell USB-C to HDMI/VGA/Network/USB3 Adapter
  • Dell Professional Business Case
  • 3 Years Pro Plus Support (includes accidental damage protection)

13" XPS - $2,254

  • 1.8 GHz Quad-core Intel i7
  • 8 GB RAM
  • 256 GB Solid State Hard Drive
  • 13.3-inch 4k UltraHD Display w/ touch
  • Dell USB-C to HDMI/VGA/Network/USB3 Adapter
  • 3 Years Pro Plus Support (includes accidental damage protection)

Wireless Communication Device Approval Form

The University will purchase devices and related usage/service plans for assigned employees in several circumstances. Devices must be used primarily for business use. You can find full details in the UGA policy online.

Last Updated: 15 October 2019