In response to COVID-19, we have decreased our front desk help hours to 10 a.m.–5 p.m. You may still email or fill out a help request ticket outside of these hours.
The Office of Information Technology is available to help! Call 706-542-HELP (4357) for immediate assistance or request tech support online (opens new window).
The OIT Help Desk (Aderhold Hall Room 232; 706-542-8007) is also available. Hours are:
- Monday–Friday: 10 a.m.–5 p.m.
Note that hours may vary during summer semesters, holidays, breaks, and between semesters. Any changes to these hours will be noted outside the OIT suite.
The Office of Information Technology offers several introductory workshops at the start of the fall and spring semesters. In these workshops, you will learn how to customize your system preferences, view a course from the student's perspective, create a content structure, and add content to your course.
Drop-in workshops also take place 1:30-3:30 pm every Wednesday in Room 232 throughout the semester to assist faculty with individual issues related to eLC design functionality and teaching. Staff will be on hand to answer questions and resolve issues. Registration is not required.
Additional assistance available by calling the Help Desk at 706-542-HELP (4357) or emailing eLC support:
- Get a specific question answered
- Create a customized eLC training group
- Tutorials for students (opens new window)
- Center for Teaching and Learning at UGA (opens new window)
- Franklin College eLC information (opens new window)
- D2L Help Line (available 24/7): 1-855-772-0423
The preferred method is to email firstname.lastname@example.org.
To access Qualtrics, visit the Qualtrics website (opens new window). If you do not have a Qualtrics account, you must first register for one.